The Well Body Group Inc. ("we", "our", "us") is committed to protecting the privacy and confidentiality of the personal information of our clients, staff, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the

Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy laws, and relevant health privacy legislation such as the Personal Health Information Protection Act, 2004 (PHIPA).

 

1. What is Personal Information?

​

Personal information refers to information about an identifiable individual, including but not limited to name, date of birth, address, health history, health records, identification numbers, and contact information.

​

2. Collection of Personal Information

​

We collect personal information directly from clients or from authorized third parties for the following purposes:

​

• To provide health care services

• To schedule and manage appointments

• To communicate with clients about their care

• To communicate with clients about important clinic information

• To maintain accurate medical records

• To meet regulatory, professional, and legal obligations

• To process payments and manage billing (including third-party insurance providers)

​

We only collect information that is necessary for these purposes, and we collect it with the individual’s knowledge and consent, unless otherwise permitted or required by law.

​

3. Use and Disclosure of Personal Information

​

We use and disclose personal information only for the purposes for which it was collected unless otherwise authorized by the individual or required by law.

​

Examples of disclosure may include:

​

• To other healthcare providers involved in your care

• To health regulatory authorities (e.g., College of Massage Therapists of Ontario)

• To third-party insurers for billing purposes (with consent)

• To legal authorities where required by law (e.g., subpoenas, reporting abuse)

​

4. Consent

​

By becoming a client of The Well Body Group, you provide implied consent to our collection, use, and disclosure of your personal information for the purposes outlined above. Express written or verbal consent may be obtained where required. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice.

​

5. Retention and Safeguarding of Information

​

We retain personal information only as long as necessary to fulfill the identified purposes and in accordance with professional, legal, and regulatory requirements.

 

We use appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. These include:

​

• Password-protected digital systems

• Staff confidentiality agreements

• Secure disposal procedures for outdated records

​

6. Access to Personal Information

​

You have the right to access and request correction of your personal information in our records,

subject to certain exceptions. Requests must be made in writing to our Privacy Officer.

​

7. Electronic Communications and Third-Party Services

​

We may communicate with you by email, phone, or text, and may use secure third-party platforms for communication, booking and recordkeeping (e.g., JaneApp, MailChimp). These providers are required to meet privacy and data protection standards, but we encourage clients to use discretion when sharing personal information electronically. The Well Body Group policy is to limit communications to only what is

 

8. Changes to This Policy

​

We may update this Privacy Policy from time to time. Any changes will be posted on our website and available in our clinics.

 

9. Contact Us

​

If you have any questions about our privacy practices, or if you wish to access or correct yourpersonal information, please contact:

Privacy Officer Christa LeCraw

​

The Well Body Group Inc.

17 May Street, Fenelon Falls, ON K0M 1N0

Email: admin@thewellbodygroup.com

Phone: 705-887-1795